Shipping
Standard delivery in 2-5 business days for $10 flat rate shipping in the US and Europe. Priority delivery in 1-3 business days for $20 flat rate shipping in the US and Europe.
You will receive an email with tracking information once your package has been shipped. Login to your account to receive status updates on your order. We are unable to expedite or delay shipping times.
Orders will not be shipped out on US Holidays. We are unable to process orders to P.O. Boxes, APO, FPO and U.S. Territories.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at concierge@her-thelabel.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Try Before You Buy
To ensure you find your perfect fit, we offer a complimentary trial of up to 4 items. No payment upfront is required and you will only be charged for what you keep in your wardrobe.
1. Add items to your cart using the 'Try Before You Buy' option and checkout for $0.
2. Once your order arrives, you will have 4 days to try on the items.
3. Securely pay for what you keep and simply return the rest at no additional cost.
Read more here.